Effective: 9 August 2026
This policy does not limit any right provided by South African consumer law.
Contact us promptly if food is incorrect, missing, unsafe, defective, materially different from what was ordered, or not supplied. Depending on the circumstances and your legal rights, we will replace the affected item, correct the order, provide store credit if you freely agree, or refund the affected amount.
Contact 064 341 3596 or info@tastybitez.co.za with the order number, description and photographs where reasonably available. Do not consume food believed to be unsafe. Urgent food-safety issues should be reported immediately.
Because meals are perishable and prepared to order, a change-of-mind refund may not be available once preparation has started, except where legislation provides otherwise. This does not affect remedies for defective, unsafe, incorrect or non-conforming food.
Approved online refunds are returned through the original payment channel where practicable. Bank or payment-provider processing times are outside our direct control. We will provide confirmation and a reference when available. Cash refunds require verification of the order and payment.
If we cannot supply a paid order, the unavailable amount will be refunded. We will not silently substitute a materially different item without agreement.
See also our Cancellation Policy and Terms.